Customer Success Story With imgix
Meet imgix, a hybrid tech company based in San Francisco that specializes in providing infrastructure for optimizing images and video content. Recently, they were looking for a team engagement solution to spice up their company-wide retreat in the Bay Area. After trying out Happied's services, they found that their inclusive and customizable process for handling logistics was much better than other team engagement solutions they had used before.
Happied's platform was able to save the team time, money, and stress by presenting them with multiple options for activities that fit their budget, schedule, and preferences. Happied helped them plan a one-day team retreat including a fun scavenger hunt and an epic escape room, all of which were big hits with the team. In this customer success story, we'll dive deeper into imgix's experience with Happied and how it has quickly become their go-to team engagement solution.
The Challenge
A Lot of Heavy Lifting
Before discovering Happied, organizing team events for imgix was a daunting task. With limited options available on existing platforms, Pedro Villalobos, the office manager in charge of team events, was struggling to find engaging team activities and company events to boost team morale and foster team engagement.
Pedro and his team were interested in finding a platform to help them organize team retreats and events in San Francisco, but the platforms they used before required too much effort from them. They needed a team engagement solution that could take care of all the heavy lifting and create unique and engaging experiences for their team.
Lack of Variety
The lack of variety in existing platforms was one of the biggest obstacles the company faced. imgix subscribed to a company that did virtual and in-person events, but they found that the classes they offered didn't change much, and there wasn't anyone to help customize an event. This lack of variety led to a less engaged team, as the same events became monotonous and were no longer exciting for anyone.
Time-Consuming
“I would spend about 4 to 5 hours even for some of the simpler events like an office happy hour... It really took out a lot of the research time for me.”
In addition to the lack of variety, planning events was also a time-consuming task. For even a simple event like an office happy hour, it would take about 4 to 5 hours of research to find different vendors, venues, and options. Pedro would have to research and compare different vendors and venues, keeping in mind the budget and availability. This was a tedious process that required a lot of time and effort, taking the focus away from Pedro’s core responsibilities.
The Experience
Happied 👋🏽
Enter Happied, a team engagement solution that helps companies create meaningful team experiences and happier, more productive workplaces. With Happied, companies get a comprehensive solution that combines their in-house technology with expert team engagement managers to plan team retreats, virtual events, and in-person meetups.
Team Retreat in San Francisco
Recently, Happied helped imgix plan a one-day team retreat that was an absolute hit! The day was filled with fun activities, including a scavenger hunt, that allowed people to interact with others they don't usually get to work with. The perfect weather only added to the overall experience, and the random grouping of team members made it even more exciting for imgix. Happied's customizable options also helped Pedro find an escape room that the team enjoyed.
Pedro Villalobos, Office Manager, imgix
“I participated in the scavenger hunt, and a lot of people came back afterward, and they were extremely happy. They had a lot of fun.”
Virtual Team Experience
Pedro and the imgix team also had a fantastic virtual Margarita Happied hour, thanks to Happied's excellent hosts. They were knowledgeable, engaging, and charming, making the whole experience a lot of fun. The hosts provided thorough instructions on how to make the cocktails, ensuring that everyone had a great time.
The Result
Saving Time With Happied
Compared to other event planning platforms, Pedro found Happied's platform to be much more effective and efficient, with an inclusive process for handling logistics that saved him a lot of time and effort. In contrast, other platforms required more involvement from the customer. Happied's user-friendly platform made it easy to collect attendee responses and track who had responded and who hadn't, simplifying the process and allowing Pedro to focus on enjoying the event instead.
“With Happied I just shared the link and people could sign up. They put their address in and I didn’t have to upload, like, a CSV with everybody’s information. That’s the thing that I always struggle with.”
Variety of Team-Building Activities
Happied also provided multiple options for their company-wide scavenger hunt, saving Pedro research time by presenting three different options that fit imgix's requirements, including time links and starting points. Pedro was able to choose an option that fit everyone's schedule and preferences.
Exceptional Customer Service
In addition, Pedro found Happied's customer service to be exceptional, with a team that was always available to answer any questions or concerns, listen to their needs, and create a tailored event for them. Happied even takes care of sending out kits to all participants, which was a big help for the team. The level of personal attention and care Happied provided really made the event feel special and customized to imgix's needs.
Seamless & Stress-Free
Ultimately, the use of Happied enables imgix to create a happier and more productive workplace. Happied’s user-friendly platform, efficient logistics handling, and exceptional customer service, including personal attention and custom event planning, made Pedro’s event planning experience seamless and stress-free. The team is looking forward to planning their next event with Happied and are confident that the platform will continue to deliver exceptional results.
Planning a team offsite?
Save time, money, & stress with Happied
Team engagement is essential to company success, but it doesn't have to be hard, time-consuming, or expensive. It’s time you put your team engagement on autopilot with pre-packaged retreats and year-round events.
Happied saves you over 120 hours a year on planning team engagement events for your company. With easy-to-book one-click events and access to exclusive hotel & venue rates, agenda planning, dashboards, and automated feedback, Happied has you covered from start to finish!
